The Foremost® Claim Department is comprised of an award-winning team of insurance professionals who are there when you need them, 24 hours a day, seven days a week. As a customer, you've bought a promise — and you'll be happy to know that we'll be there when you need to file a claim. We'll answer your questions and begin to help you restore your life to order.
Your Foremost® claim adjuster participates in an intense claims training regimen. It's a well thought-out program that includes classroom instruction and actual hands-on repairs. It doesn't matter if you insure your mobile home or motorcycle with us — we train our adjusters in what it takes to get your home or bike fixed right the first time. We may even be able to issue a check for your claim right on the spot.
Customers can get quick service when the claim adjuster has the tools to provide it. Laptops go everywhere our adjusters go. Our adjusters feed information about your loss directly into our system. They use digital cameras to send images of damaged property directly to our files. Decisions get made quickly. There's no time wasted on mail delivery.
We prepare ahead for disasters to make sure we're at the scene and equipped to settle claims immediately. We track hurricanes long before they hit land. Our staff remains on standby — ready to travel where they're needed most. Only our most experienced adjusters are used in catastrophe situations and they have the authority to issue payments on the spot.
To help make the claim process smoother, it helps to have the following information on hand:
Whatever type of claim you have, our Claim Department follows the same basic five-step process to see every claim through from start to finish:
You can — and should — expect prompt, professional and courteous service from one of Foremost's hundreds of trained staff adjusters, many of whom will handle your claim right away by telephone. And if your loss will need the attention of a field adjuster, you will be contacted within 24 hours after your call to set up an appointment for a visit.
It's all in a day's work for a field claim adjuster. Meeting face-to-face with Foremost customers, they work with policyholders when they need their insurance most. Foremost takes that seriously. That's why all our adjusters — those who work in the field and those by phone — are thoroughly trained and well-schooled in repair, construction, and working with customers.
All Foremost adjusters are professionally trained and know what it takes to assess damage. They each complete an intense program of classroom instruction. And in addition, our adjusters get their hands dirty while they learn.
How so? Because we have real-life samples in our training facility of the items we insure, including motorcycles and a specially-built 14x40 mobile home mock up that includes interior rooms, samples of common exterior finishes, a bow truss roof with a galvanized steel roof sheet, a pitched roof with shingles, different tie down methods, skirting and decking. It also has a wall of common parts used in the construction and repair of our products.
A solid understanding of everything we cover sets Foremost's claim service apart from other insurance companies.
Your policy booklet describes your coverage, as well as your policy limits, deductibles and type of settlement. But the fastest way to find out if your loss is covered is to call Foremost toll-free at 1-800-752-2461 and choose the claims option. A claim representative will be happy to answer your questions.
Our goal is to give you fast, reliable claim service. We have hundreds of claim representatives throughout the country ready to serve you. Usually, a claim adjuster will contact you in about 24 hours after you report a claim. It may take a bit longer to reach you after a major catastrophe because so many people need help in those situations.
Depending on the severity and amount of the damage, we will assign either an adjuster in our office or a field adjuster who works in your area, to handle your claim. In most cases, an adjuster in our office can settle your claim over the telephone. Field adjusters, on the other hand, will visit your mobile home to look at more serious damage, and then take the appropriate action.
If an adjuster in our office handles your claim over the phone, we can send you a payment directly from the Foremost headquarters once a settlement is determined. If a field adjuster handles your claim, you may receive a payment right on the spot, depending on the circumstances.
If you have any questions about your claim settlement, please discuss them with your claim adjuster or call Foremost toll-free at: 1-800-752-2461 and choose the claims option.
Foremost responds proactively to major threats and catastrophes. For instance, we track hurricanes even before they hit land so we know what areas will need the most help. If major damage occurs, we set up a storm office in the area and bring in a complete team of field adjusters to help our customers recover quickly.
After a major storm or catastrophe hits, we begin our claim service by helping those customers with the worst damage — mobile homes that are either completely destroyed or not in livable condition. Then we help people who can still live in their mobile homes. It's a basic rule of claim processing to give our first attention to those who need help most.
If you are forced from your mobile home by damage, please give us a phone number and address where you can be reached, such as a friend's house or the hotel where you may be staying. This will help us serve you more quickly and efficiently. Your Foremost policy through the AARP Mobile Home Insurance Program includes coverage for additional living expenses if you are unable to live in your mobile home because of damage from an insured peril. See your policy booklet for more details.
The immediate action or temporary repairs you make after damage occurs will depend on the type of damage. For instance, if thieves or vandals attack your mobile home, report it to the police as soon as possible. If your mobile home has been damaged in a storm, try to prevent additional damage and safeguard your mobile home until professional repairs begin.
For example, if your roof has developed a leak from a fallen branch, you could remove the branch and cover your roof with a tarp. Keep a list of your temporary repairs and get receipts for any repair items you buy. Your personal safety comes first, of course. Stay away from electrical hazards and other threats — leave those to the professionals.
One more important point — Do not remove damaged items or structures from your property until a Foremost claim adjuster can assess the damage.
Studies have shown that insurance fraud costs the insurance industry billions of dollars every year and it's not a victimless crime. Everyone is directly affected by paying higher policy premiums for their insurance.
To help address this issue head-on, Foremost Insurance has a dedicated Special Investigations Unit. If you are aware of suspected Insurance Fraud, you can report it to us 24 hours a day by calling 1-888-662-6616 (you don't have to identify yourself).
Foremost is actively monitoring COVID-19 and instituting practices to ensure the health and safety of our employees and customers. We have business continuity plans in place and are maintaining full operational capacity with no interruption in business services at this time. Foremost will continue to monitor the situation and provide updates as necessary.
As always, Foremost is dedicated to serving our customers. You can file a claim 24 hours a day, 7 days a week online or by calling 1-800-752-2461.
Not all products, coverages and discounts are available in all areas.
Foremost Insurance Company Grand Rapids, Michigan pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers.
The AARP Mobile Home Insurance Program is unavailable in some areas of the country, Puerto Rico and the Virgin Islands. FX Insurance Agency, LLC is a licensed insurance agency appointed by, and affiliated with, Foremost Insurance Company Grand Rapids, Michigan, Foremost Property and Casualty Insurance Company, and Foremost County Mutual Insurance Company. 5600 Beech Tree Lane, Caledonia, MI 49316.
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